Health and Safety Policy — Removal France

This Health and Safety Policy sets out the commitment of Removal France and associated teams to maintain safe working environments for staff, clients and third parties. The purpose of this policy is to provide a clear framework for safe moving operations, to reduce risk while undertaking removals in France and to promote consistent, responsible practice across all removal activities. Our approach is preventative and practical, combining risk assessment, training and safe systems of work to protect people and property.

All personnel engaged in the removal service are required to familiarise themselves with this policy and to act in a way that supports safe removals. Management is responsible for providing resources, supervision and support to ensure that policies are implemented effectively. Employees and contractors must cooperate with supervisors and report hazards, incidents and near misses promptly. This policy applies to every stage of a removal project including packing, transport, unloading and placement of goods.

Operational risk management is central to our work. Before every job the team will carry out a site-specific assessment to identify hazards such as manual handling demands, stairs and access constraints, traffic interactions and the condition of domestic or commercial properties. Controls will be put in place, which may include use of mechanical aids, event-specific procedures, or temporary protective measures. The emphasis is on sensible, proportionate controls that enable efficient and safe delivery of the removal task.

Managers have a duty to ensure that staff are competent to carry out their duties. Training and supervision are provided for new recruits and refreshed periodically for experienced personnel. The removal crew is expected to use approved handling techniques, wear suitable personal protective equipment and follow vehicle loading limits. Equipment is inspected and maintained to ensure it is safe for use and appropriate for the specific removal scenario.

Staff are encouraged to speak up about unsafe conditions; reporting mechanisms are simple and accessible. Investigations into incidents focus on learning and system improvement rather than blame, and corrective actions are recorded. Where third-party contractors are involved, they must meet the same standards and demonstrate safe working practices aligned with our policy. Communication between teams and clients is used to clarify expectations and prevent misunderstandings that can lead to risk.

Specific operational measures include:

• Pre-move planning and site surveys
• Use of trolleys, lifts and protective packaging to reduce manual handling
• Safe vehicle loading and securement of items for transit
• Appropriate traffic and parking management where required

These measures reduce the likelihood of injuries and damage and are part of our everyday working routine.

Performance is monitored through routine checks and periodic reviews. Key indicators include incident frequency, near-miss reports and equipment inspection results. Internal audits assess compliance with the policy and identify opportunities for improvement. Findings are used to update procedures, revise training and ensure that lessons learned are embedded across the team. Continuous improvement is a core principle: we seek to evolve methods, adopt safer equipment and refine risk controls as experience and technology advance.

Emergency preparedness is an important element of the policy. All crews receive instruction on immediate actions to take in case of injury, damage or environmental hazards. Procedures include prompt first aid response, notification protocols and safe preservation of scenes when required. External emergency services are engaged when necessary, and staff are trained to provide clear information to responders.

This Health and Safety Policy is maintained as a living document: it is reviewed at planned intervals and updated in response to changes in operations, equipment or lessons learned from incidents. Everyone involved in removals with Removal France and associated removal services is expected to follow these principles and to contribute to a culture where safety is integral to the way work is planned and executed. Compliance with this policy supports not only legal and ethical responsibilities but also operational excellence and the trust of those we serve.